BOOKING TERMS & CONDITIONS

1. GENERAL TERMS AND CONDITIONS OF TRAVEL

1. GENERAL TRAVEL TERMS AND CONDITIONS

When booking or participating in a tour and any related products or services (a “Tour”) with Pie (“Pie,” “Pie Experiences,” or the “Tour Operator”), you (“You” or the “Client”) acknowledge that you have read, understood, and agree to these Terms and Conditions (the “Terms”). The use of the website is subject to the booking terms and conditions outlined herein.

If you make a reservation on behalf of other participants, you warrant that you have the authority to accept and agree to these Terms on behalf of the other participants in your group. When booking on behalf of other participants, you are considered the designated contact person for each participant included in that reservation. This means you are responsible for making all payments related to your Tour booking, notifying the Tour Operator if any changes or cancellations are required, and keeping the members of your group informed. You are responsible for ensuring that any information you provide on behalf of another participant is complete and accurate. The Tour Operator will not be held responsible under any circumstances for errors or omissions in the information provided to complete a booking.

2. THE BOOKING CONTRACT

Your booking is confirmed, and a contract exists when the Tour Operator issues a written confirmation after receiving the applicable deposit amount and personal information. Please review your confirmation carefully and report any incorrect or incomplete information to the Tour Operator immediately. You agree to provide complete, accurate, and truthful information to the Tour Operator. Ensure that the names match exactly as stated on the corresponding passport.

2.1. Form Submission and Responsibility

Upon making a purchase on our website, you will automatically receive an email clearly indicating that you must complete a form with your personal details and attach a copy of your passport. You are fully responsible for completing and submitting this form within two days of your purchase.

Our company will only contact you if there is an error with the form or the information provided. It is your sole responsibility to ensure the form is correctly filled out and submitted in order to proceed with the booking.

If the form is not completed and submitted within two days after the purchase, Pie Experiences reserves the right to cancel the tour. In this case, for operational reasons, we will retain 10% of the amount paid, and the remaining balance will be refunded.

This Form Submission and Responsibility policy applies only to tours that include Machu Picchu and the Inca Trails.

3. PAYMENTS

To secure a booking with Pie, the Tour Operator requires 50% of the total amount at booking and the remaining 50% no later than thirty days (30) before the initial date of the trip.

Payment may be required ahead of that mentioned in the above paragraph, in the event a service provider requires an earlier payment. During high seasons or high occupancy this deadline may also be brought forward even after You have booked.

In case of non-payment of the balance by the due date, Pie Experiences will treat the booking as cancelled by the Client and apply the appropriate cancellation charges.

As a condition of booking, You must provide the information requested by the Tour Operator along with the down payment. Each booking (including optional tours), confirmation, reduction, extension, or modification must be made/sent to:

E-mail: hola@pie-experiences.com

And should include the following information of all the travelers:

• Name and last name
• Date of birth
• Nationality
• Passport number
• E-mail address
• Meal requirements
• International means of arrival and departure (airlines & flight numbers) and schedules

A member of Pie Experiences will respond to the Client within 24 hours.

Payments can be made by credit card or by bank transfer. In case of a bank transfer, all wire transfer fee is assumed by the Client. Please note that credit card fees are added at checkout and are assumed by the Client too.

4. CHANGES BY THE CLIENT

4.1 Change Requests:
If you wish to make changes to your confirmed booking, such as altering the travel dates, itinerary, or accommodations, you must inform the Tour Operator as soon as possible. All requests are subject to availability and may incur additional charges to cover any costs associated with the requested changes.

4.2 Permissible Changes:
Changes requested less than 30 days before the start date of the trip may not be possible. If changes cannot be accommodated and you choose not to proceed with the original booking, it will be treated as a cancellation, and the cancellation policy will apply.

5. SUBSTITUTION OF CLIENT

5.1 Unforeseen Changes:
The Tour Operator reserves the right to make changes to the itinerary or accommodations due to unforeseen circumstances, including but not limited to weather conditions, natural disasters, political instability, or operational concerns.

5.2 Cancellation by the Tour Operator:
In the unlikely event that the Tour Operator cancels your trip, you will have the option to:

• Receive a full refund of all amounts paid; or
• Accept an alternative trip of comparable value, if available.

The Tour Operator is not responsible for additional expenses incurred as a result of changes or cancellations, such as visa costs, travel insurance premiums, or non-refundable flight tickets.

6. CANCELLATION BY THE CLIENT

6.1 Cancellation Policy for Customized and Extended Tours
For customized tours, tours longer than 5 days, and tours including the Amazon Rainforest (Iquitos, Puerto Maldonado, Manu), the Inca Trail, Machu Picchu, or Amazon Riverboat trips:

• 48-Hour Free Cancellation:
  You have up to 48 hours after confirming your reservation and making payment to cancel without penalty, provided that the tour is scheduled to take place at least three weeks (21 days) from the date of booking.
• Standard Cancellation Terms:
  • 60+ Days Before Tour Start Date: 25% cancellation fee applies.
  • 59-30 Days Before Tour Start Date: 50% cancellation fee applies.
  • 29 Days or Less Before Tour Start Date: 100% cancellation fee applies.

Important: The 48-hour free cancellation does not apply if the tour is scheduled to take place within three weeks (21 days).

6.2-Cancellation Policy for Day Tours and Tours Under 5 Days

• For day tours and tours lasting less than 5 days (excluding those including Machu Picchu or Amazon destinations):
  • 48-Hour Free Cancellation:
    After confirming your reservation and making payment, you have up to 48 hours to cancel without penalty.
  • Standard Cancellation Terms (After the 48-Hour Period):
    • 61–90 Days Before the Tour: 10% cancellation fee of the total tour cost.
    • 31–60 Days Before the Tour: 20% cancellation fee of the total tour cost.
    • 30 Days Before the Tour: 30% cancellation fee of the total tour cost.
    • 15–29 Days Before the Tour: 40% cancellation fee of the total tour cost.
    • 7–14 Days Before the Tour: 50% cancellation fee of the total tour cost.
    • 3–6 Days Before the Tour: 70% cancellation fee of the total tour cost.
    • 0–2 Days Before the Tour: 90% cancellation fee of the total tour cost.
    • No-Shows: 100% of the total tour cost is forfeited.

7. CHANGES AND CANCELLATION BY PIE EXPERIENCES

At Pie Experiences, we strive to provide you with the best possible tour experience. However, sometimes adjustments are necessary due to local conditions or unforeseen circumstances.

What You Need to Know:

1. Potential Changes: We may need to modify or change tour itineraries, facilities, services, or prices, including flights, accommodations, or other arrangements. We will do our best to offer alternatives of similar value, but we cannot guarantee that changes won’t affect your enjoyment.
2. Notification of Changes:
   • If we are aware of a major change before your booking, we will inform you at that time.
   • If a significant change occurs after booking, we will notify you as soon as possible.
3. Options for Major Changes:
   • Accept the Change: You can choose to accept the revised arrangements.
   • Alternative Tour: Opt to book another available tour.
   • Full Refund: Cancel your tour and receive a full refund, provided the change is not due to force majeure.
4. Force Majeure: This includes events beyond our control, such as war, strikes, natural disasters, or significant transport issues. In such cases, Pie Experiences cannot be held liable for any additional costs or adjustments.

We are committed to ensuring your experience is enjoyable, and we appreciate your understanding and flexibility. If you have any concerns or need assistance, please don’t hesitate to reach out.

8. AGE, FITNESS AND PARTICIPATION

For Minors: We cannot accept unaccompanied minors (under 18) on our tours. However, older teenagers can join if they are accompanied by a parent or guardian who takes full responsibility for them. Pie Experiences reserves the right to decline any booking at our discretion.

Tour Participation:

• Authority and Safety: By joining our tours, you agree to follow the guidance and decisions of our tour leaders and staff. If your health or conduct is deemed to potentially disrupt the safety, comfort, or enjoyment of the tour, you may be excluded from part or all of the tour. In cases of illness, we will arrange necessary actions and recover any associated costs from you.
• Fitness: We advise all clients to ensure they are fit and able to complete their chosen itinerary before booking. Those over 70 years old should obtain medical clearance to travel on their selected tour.

We’re here to help: If you have any concerns about your fitness for a tour or need advice, please reach out to us before booking.

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9. PASSPORTS, VISAS AND VACCINATIONS

Responsibility: It’s important that you have a valid passport, necessary visas, and any required vaccinations or preventive medications for the entire duration of your tour. Ensure your passport is valid for at least 6 months beyond your trip.

Medical Advice: Pie Experiences does not offer medical advice. Please consult your physician for guidance on vaccinations and health precautions suitable for your tour.

Travel Fitness: We reserve the right to deny you permission to travel or participate in any part of the tour if your physical or mental condition is deemed unfit for travel or poses a risk to yourself or others. All related costs will be your responsibility.

Medical Facilities: Some tours may take you to remote or developing areas where medical care might be limited or below the standards of your home country. We do not guarantee the availability or quality of medical facilities in these regions.

Travel Preparedness: For a safe and enjoyable experience, ensure you are fully prepared and informed about your travel requirements. If you have any concerns, we encourage you to reach out for guidance before your trip.

10. SPECIAL REQUIREMENTS

Any special requirements must be disclosed to the Tour Operator at the time of booking. The Tour Operator will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. All food allergies and dietary restrictions must be disclosed to the Tour Operator at the time of booking but the Tour Operator cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between You and the Tour Operator and the Tour Operator is not liable for any failure to accommodate or fulfill such requests.

11. ILLNESS OR DISABILITY

Disclosure Requirement: If you have an illness or disability, or are undergoing treatment for any medical condition, you must disclose this information at the time of booking.

Arrangements and Responsibility: You are responsible for arranging any necessary medication or treatment for the duration of your tour. Failure to disclose such conditions may result in exclusion from the tour, and any payments made will be forfeited.

Commitment to Safety: We prioritize the safety and well-being of all our clients. Providing accurate information helps us ensure a suitable and safe experience for everyone.

Support and Guidance: If you have any concerns or need assistance regarding your condition and how it may impact your tour, please contact us before booking.

12. LOCAL LAWS

All participants in tours operated by Pie Experiences are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Tour Operator of all obligations that they may otherwise have under these booking conditions.

13. INSURANCE

Travel insurance is compulsory for all Pie Experiences travellers. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We also recommend it covers cancellation, curtailment and loss of luggage and personal effects. You acknowledge that insurance coverage is not included in the cost of any Tour offered by the Tour Operator and You are required to obtain separate coverage at an additional cost. Proof of adequate insurance will be requested at the start of your Tour. Failure to provide this will result in the Client being prevented from joining the Tour without refund.

14. PRICES AND SURCHARGES

The published price of the Tour and any products or services offered by the Tour Operator is subject to change at any time, before or after booking confirmation, up to 30 days before departure.

For any given price increase, Pie Experiences will absorb price increase loss if total Pie Experiences prices for the Client’s package increase less than 3% for those Clients booking/making their initial deposit at least 6 months in advance. If the increase exceeds the 3% the Client will be asked to pay for 100% of the difference.

For for those clients booking/making their initial deposit less than 6 months in advance, If the increase exceeds the 2% the Client will be asked to pay for 100% of the difference.

Upon learning of the necessity to impose a surcharge in accordance with this section the Tour Operator will provide notice to You as soon as reasonably possible.

15. AIRFARE

Tour prices do not include international or other airfare unless expressly mentionned in the Tour’s description. The Tour Operator will quote the best price available for the travel dates requested at the time the quote is prepared. Quotes provide an estimate only and are not a firm price commitment by the Tour Operator or the applicable air carrier(s). The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred.

The flight times given by Pie Experiences are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Client must check the tickets very carefully immediately upon receipt of the latest timings. The Tour Operator will endeavor to inform the Client as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the holiday arrangements and will therefore not be entitled to cancel without paying the normal charges as a result.

Pie Experiences can not be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason

16. IF YOU HAVE A COMPLAINT

If the Client has a complaint about any of the tour arrangements he/she must bring it to the attention of the tour leader or other representative of Pie Experiences at the time so that they may use their best endeavors to rectify the situation. It is only if Pie Experiences is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from the Tour Operator being extinguished or at least reduced. Should the problem remain unsolved a complaint must be made in writing to Pie Experiences within 28 days of the completion of the holiday

17. OUR RESPONSIBILITY

Pie Experiences accepts responsibility for ensuring that the holiday which the Client books with them is supplied as described in the final version of the travel program the Client will receive upon arrival and the services reach a reasonable standard.

Pie Experinces acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.

18. AMENDMENTS

The Tour Operator reserves the right to update or alter these Terms at any time, and will post the amended Booking Terms & Conditions on Pie Experience’s website .

Conditions:

• Changes to the dates of your tours at any time before 31 days before departure.
• Changes to the tour itself (change to different tour). We also offer trips to Bolivia, Ecuador, and Argentina.
• If you are still uncertain about your travel dates, we can offer you a credit voucher, redeemable for 24 months.
• To re-book your tour using the credit voucher, make sure to contact us at  bookings@pie-experiences.com .
• If the tour you change to is of a lower value than your current tour, we will issue you with another credit voucher which must be used within 18 months.
• For private groups, it is best to get in contact, as the entire group will need to make changes to their itinerary. There may also be changes in prices.

19. BOLIVIA TOURS – SPECIAL BOOKING CONDITIONS

Applicable to all private and group tours in Bolivia, including Uyuni Salt Flats, the Bolivian Altiplano, Eduardo Avaroa National Reserve, and cross-border journeys between Bolivia and Chile.

Bolivia is one of South America’s most extraordinary travel destinations, offering remarkable landscapes, unique cultural experiences, and exceptional opportunities for photography and exploration.

However, many of these destinations are located in remote, high-altitude regions where tourism infrastructure, road conditions, weather patterns, and access to services differ significantly from those in more developed destinations.

At Pie Experiences, we work with experienced local operators, guides, accommodation providers, and transportation teams to organize safe, carefully planned, and memorable journeys.

Nevertheless, travelers should understand that certain circumstances may require flexibility, itinerary adjustments, or additional arrangements.

By confirming a Bolivia tour, travelers acknowledge the particular characteristics of traveling in these remote regions and agree to the applicable booking conditions, subject to mandatory consumer protection laws.

The following special conditions supplement our General Booking Terms & Conditions and apply specifically to Bolivia tours. In the event of any inconsistency, the terms expressly agreed upon at the time of booking and applicable law will govern.

19.1. Weather Conditions and Seasonal Changes

Weather conditions in the Uyuni Salt Flats and the Bolivian Altiplano can be unpredictable and may significantly affect road accessibility, sightseeing opportunities, and scheduled activities.

Rainy Season (Approximately December to March)

During the rainy season, water may accumulate across the Uyuni Salt Flats, creating the famous mirror effect. However, excessive rainfall or flooding may also restrict access to certain areas, including Incahuasi Island, and make some routes unsafe or inaccessible.

The depth and distribution of water vary considerably. Therefore, the mirror effect, access to specific locations, and particular photographic conditions cannot be guaranteed.

Dry and Winter Season (Approximately April to November)

During the colder months, particularly from June to September, snowfall, ice, freezing temperatures, and strong winds may affect roads, mountain passes, and access to certain attractions or border crossings.

Unexpected Weather Events

Severe weather and sudden changes in road conditions may occur at any time of year.

When conditions make a planned route unsafe or inaccessible, Pie Experiences and its local operational teams may need to adjust the itinerary, modify departure times, replace sightseeing stops, or suspend activities when necessary for travelers’ safety.

Every reasonable effort will be made to preserve the overall experience and provide suitable alternatives whenever feasible.

However, access to specific attractions, sunrise or sunset photography sessions, and particular natural conditions cannot be guaranteed.

Any changes will be communicated to travelers as promptly as reasonably possible, taking into account the limited communication infrastructure in remote areas.

19.2. Itinerary Changes and Alternative Routes

Traveling through the Uyuni Salt Flats and the Bolivian Altiplano requires flexibility due to changing weather conditions, road accessibility, geographical characteristics, and limited infrastructure in remote areas.

Although Pie Experiences carefully plans each itinerary in advance, the order of visits, routes, departure times, and scheduled activities may need to be adjusted when circumstances beyond our reasonable control affect the original program.

Such circumstances may include:

• Flooded, damaged, or inaccessible roads.
• Snowfall, ice, strong winds, or other severe weather conditions.
• Unexpected changes in water levels across the Uyuni Salt Flats.
• Government restrictions, roadblocks, or temporary closures.
• Mechanical problems or other unforeseen transportation disruptions.

Safety and Operational Decisions

Our experienced local guides and drivers are responsible for assessing road conditions and determining whether a particular route can be traveled safely.

For safety reasons, they may modify the itinerary, change the order of visits, select alternative routes, or omit locations that cannot be reached safely.

Travelers must follow reasonable safety instructions provided by their guides and drivers.

Alternative Experiences

Whenever possible, Pie Experiences and its local partners will make reasonable efforts to offer alternative sightseeing locations or activities of comparable interest.

However, due to the geographical and logistical limitations of the region, an equivalent alternative may not always be available.

Specific locations, including Incahuasi Island, certain lagoons, remote viewpoints, and designated sunrise or sunset photography spots, cannot be guaranteed when access is restricted.

Changes Beyond Our Control

Necessary itinerary modifications caused by circumstances beyond the reasonable control of Pie Experiences do not automatically entitle travelers to a full or partial refund.

Any applicable refund, credit, or additional charge will be assessed in accordance with the agreed booking conditions, the services actually provided, recoverable supplier payments, and applicable law.

Pie Experiences remains responsible for exercising reasonable care in arranging services and responding appropriately to operational disruptions.

19.3. Accommodation and Hotel Accessibility

Accommodation in Uyuni, Colchani, and the Bolivian Altiplano is often reserved and paid for well in advance of the tour.

Many hotels and lodges in these regions apply strict non-refundable reservation policies, particularly during peak travel periods.

Weather-Related Access Restrictions

Exceptional rainfall, flooding, snowfall, road closures, or other circumstances beyond our reasonable control may prevent travelers from reaching their confirmed accommodation.

For example, severe flooding may make access to a confirmed salt hotel in Colchani impossible, requiring travelers to stay in Uyuni town or another accessible location.

Non-Refundable Hotel Payments

When a confirmed hotel becomes inaccessible, the accommodation provider may retain the original payment in accordance with its reservation conditions.

In such circumstances, Pie Experiences will make reasonable efforts to contact the hotel, request any available refund or credit, and identify suitable alternative accommodation.

However, Pie Experiences cannot guarantee reimbursement of payments retained by accommodation providers or automatically cover the cost of replacement accommodation when the disruption is beyond our reasonable control.

Additional Accommodation Costs

If alternative accommodation is required:

• Pie Experiences will assist in identifying available and reasonably suitable options.
• Travelers will be informed of any additional accommodation charges before a new reservation is confirmed, whenever reasonably possible.
• Additional accommodation costs may be payable by travelers, subject to their approval and applicable law.
• Any refund or credit recovered from the original hotel will be taken into account.
• Replacement accommodation may differ in location, category, facilities, or price from the originally confirmed property.

Travel Insurance and Supporting Documentation

Travelers should ensure that their mandatory travel insurance includes appropriate coverage for weather-related disruptions, inaccessible accommodation, and additional lodging expenses.

When requested, Pie Experiences will gladly provide an official letter and available supporting documentation to assist travelers in submitting a claim to their insurance provider.

Insurance reimbursement remains subject to the terms, exclusions, and approval procedures of the traveler’s insurance policy.

These provisions apply to circumstances genuinely beyond the reasonable control of Pie Experiences and do not exclude responsibility for booking errors or service failures attributable to our company.

19.4. Border Closures and Transportation Disruptions

Travel arrangements in Bolivia, particularly in the Uyuni Salt Flats and the Bolivian Altiplano, may be affected by unexpected transportation disruptions, severe weather, road closures, and temporary restrictions at international border crossings.

These circumstances are beyond the reasonable control of Pie Experiences and may prevent travelers from beginning or completing their scheduled tour.

Border Closures

International border crossings between Chile and Bolivia, including Hito Cajón and Ollagüe, may be temporarily closed by the relevant authorities due to snowfall, severe weather, unsafe road conditions, or other exceptional circumstances.

If a border crossing is closed, travelers may be unable to enter or leave Bolivia on their scheduled date.

Pie Experiences will make reasonable efforts to assess available alternatives, including a revised departure date or an alternative crossing, when operationally feasible and permitted by the authorities.

19.4. Border Closures and Transportation Disruptions

Travel arrangements in Bolivia, particularly in the Uyuni Salt Flats and the Bolivian Altiplano, may be affected by unexpected transportation disruptions, severe weather, road closures, and temporary restrictions at international border crossings.

These circumstances are beyond the reasonable control of Pie Experiences and may prevent travelers from beginning or completing their scheduled tour.

Border Closures

International border crossings between Chile and Bolivia, including Hito Cajón and Ollagüe, may be temporarily closed by the relevant authorities due to snowfall, severe weather, unsafe road conditions, or other exceptional circumstances.

If a border crossing is closed, travelers may be unable to enter or leave Bolivia on their scheduled date.

Pie Experiences will make reasonable efforts to assess available alternatives, including a revised departure date or an alternative crossing, when operationally feasible and permitted by the authorities.

However, reopening times and the availability of alternative arrangements cannot be guaranteed.

Flight Cancellations and Delayed Arrivals

Travelers are responsible for arranging their arrival at the agreed tour departure point on time.

Flight cancellations, missed connections, airline schedule changes, or other transportation disruptions may prevent travelers from reaching Uyuni, La Paz, San Pedro de Atacama, or another agreed meeting point.

If travelers cannot arrive in time for their scheduled departure, Pie Experiences will make reasonable efforts to explore possible rescheduling options, subject to supplier availability and operational feasibility.

However, a replacement departure cannot be guaranteed.

Prepaid Services and Financial Implications

Hotels, guides, 4×4 vehicles, and other local services may already have been reserved and paid for before the scheduled departure.

When a tour cannot begin as planned because of circumstances beyond the reasonable control of Pie Experiences, suppliers may retain some or all of these payments under their booking conditions.

Consequently, prepaid and genuinely non-refundable services may not be recoverable, even when travelers are unable to participate in the tour.

Any applicable refund or credit will be assessed according to the agreed booking conditions, recoverable supplier payments, and applicable law.

Rescheduling and Additional Expenses

If rescheduling is possible, additional charges may apply for accommodation, transportation, guides, vehicles, or other services required to operate the revised itinerary.

Travelers will be informed of these charges and asked for approval before additional arrangements are confirmed, whenever reasonably possible.

Pie Experiences is not automatically responsible for additional expenses resulting from disruptions outside its reasonable control.

Travel Insurance Assistance

Travelers must maintain appropriate travel insurance and should verify that their policy covers missed departures, flight cancellations, border closures, trip interruptions, and non-refundable prepaid services.

Upon request, Pie Experiences will gladly provide an official letter confirming the relevant booking details, documented disruption, and applicable non-refundable charges to support an insurance claim.

Any reimbursement will depend on the insurance provider’s assessment and the terms of the traveler’s policy.

19.5. Force Majeure and Circumstances Beyond Our Control

Travel in Bolivia, particularly in remote regions such as the Uyuni Salt Flats and the Bolivian Altiplano, may be affected by extraordinary events beyond the reasonable control of Pie Experiences, its local partners, and travelers.

For the purposes of these Booking Terms & Conditions, force majeure refers to exceptional and unavoidable circumstances that could not reasonably have been prevented or overcome despite appropriate care and reasonable precautions.

Such circumstances may include, but are not limited to:

• Severe flooding, extraordinary snowfall, storms, earthquakes, and other natural disasters.
• Government-imposed border closures, travel restrictions, or emergency measures.
• Major roadblocks, civil unrest, strikes, or significant transportation disruptions.
• Public health emergencies or other exceptional events affecting the safe operation of travel services.
• Other extraordinary circumstances that make the agreed services impossible or unsafe to provide.

Safety and Operational Decisions

If a force majeure event affects a scheduled tour, Pie Experiences and its local operational teams may need to delay, modify, suspend, or cancel affected services.

Such decisions will be made with travelers’ safety as the primary consideration.

Pie Experiences will make reasonable efforts to communicate disruptions, assess available alternatives, and minimize avoidable inconvenience and additional expenses.

Prepaid Services and Non-Recoverable Costs

Many tourism providers in Bolivia require advance payment for hotels, guides, vehicles, and other services.

If a force majeure event prevents the tour from operating as planned, some suppliers may retain payments already made.

Pie Experiences will make reasonable efforts to request refunds, credits, or alternative arrangements from affected suppliers.

However, refunds from third-party suppliers cannot be guaranteed.

Where services have become genuinely non-refundable due to circumstances beyond our reasonable control, the financial consequences will be assessed according to the agreed booking conditions, documented supplier charges, and applicable law.

Additional Expenses

Force majeure events may result in additional expenses, including unexpected accommodation, transportation, meals, or changes to travel arrangements.

These expenses are not automatically included in the original tour price.

Whenever reasonably possible, Pie Experiences will explain the available alternatives and obtain travelers’ approval before arranging services that involve additional charges.

Travel Insurance and Assistance

Travelers are required to maintain appropriate travel insurance and are strongly encouraged to verify that their policy covers force majeure-related disruptions, trip interruption, missed departures, additional accommodation, and non-refundable travel expenses.

Upon request, Pie Experiences will provide reasonable assistance with insurance documentation, including an official letter describing the documented disruption and relevant non-refundable charges.

The insurer alone determines whether a claim is covered and the amount of any reimbursement.

Limitations and Applicable Law

Pie Experiences is not responsible for causing events genuinely beyond its reasonable control.

However, this provision does not exclude responsibilities that cannot legally be waived, including obligations arising from negligence, booking errors, or failures attributable to Pie Experiences.

Any refunds, credits, or other remedies will be determined in accordance with the agreed booking conditions and applicable law.

19.6. Non-Refundable Services and Travel Insurance

Advance Payments and Non-Refundable Services

Tour operations in Uyuni and the Bolivian Altiplano frequently require advance payments to hotels, lodges, transportation providers, guides, and other local suppliers.

Many of these providers apply strict cancellation and non-refundable payment policies, even when travelers are unable to use their confirmed services because of unexpected circumstances.

Such circumstances may include flight cancellations, missed connections, severe weather, border closures, road disruptions, or other events beyond the reasonable control of Pie Experiences.

When these events occur, prepaid services may become partially or entirely non-refundable.

Pie Experiences will make reasonable efforts to recover available refunds or credits from suppliers. However, we cannot guarantee the recovery of payments retained by third-party providers.

Any applicable refund will be determined in accordance with the agreed booking conditions and applicable law.

Mandatory Travel Insurance

Travel insurance is mandatory for all travelers booking Bolivia tours with Pie Experiences.

Before traveling, guests should ensure their policy provides suitable coverage for:

• Trip cancellation and interruption.
• Flight delays, cancellations, and missed connections.
• Severe weather, flooding, and border closures.
• Non-refundable accommodation and prepaid tour services.
• Additional accommodation and transportation expenses.
• Emergency medical assistance and evacuation in high-altitude or remote regions.

Travelers are responsible for checking their policy’s coverage limits, exclusions, deductibles, and claim requirements.

Please note that not all insurance policies cover every type of disruption, including certain force majeure events.

Assistance With Insurance Claims

We understand that unexpected travel disruptions can be frustrating and financially stressful.

If travelers are unable to begin or complete their Bolivia tour due to a documented disruption, Pie Experiences will gladly assist by providing relevant documentation for an insurance claim.

Upon request, we can issue an official letter containing:

• Confirmation of the booked tour and scheduled travel dates.
• Details of the disruption, based on information available to us.
• Confirmation of payments received.
• A breakdown of applicable non-refundable services and charges, where documentation is available.
• Relevant supplier confirmations or supporting records that we are authorized to share.

Travelers may submit this documentation to their insurance provider when requesting reimbursement.

Please note: Pie Experiences cannot guarantee approval of an insurance claim. Reimbursement decisions are made by the insurance company according to the traveler’s individual policy.

Our commitment is to communicate transparently, assist travelers whenever reasonably possible, and provide accurate supporting documentation when unexpected circumstances affect their journey.

19.7. Cancellation Policy for Bolivia Tours

The following cancellation policy applies to all private and group tours in Bolivia booked through Pie Experiences.

Organizing travel in remote regions of Bolivia requires advance planning, coordination, and financial commitments with hotels, guides, transportation providers, and other local suppliers.

Voluntary Cancellations by Travelers

The following cancellation fees apply according to the number of days before the scheduled tour departure:

• More than 90 days before departure: 100% refund. No cancellation fee.
• 61 to 90 days before departure: 90% refund. A 10% cancellation fee applies.
• 31 to 60 days before departure: 80% refund. A 20% cancellation fee applies.
• 16 to 30 days before departure: 50% refund. A 50% cancellation fee applies.
• 8 to 15 days before departure: 30% refund. A 70% cancellation fee applies.
• 4 to 7 days before departure: 20% refund. An 80% cancellation fee applies.
• 0 to 3 days before departure, including the departure date and no-shows: No refund. A 100% cancellation fee applies.

Refund Processing Time

When a cancellation qualifies for a refund under our booking conditions, Pie Experiences will process the applicable refund within 20 to 30 business days from the date the cancellation is confirmed in writing and all necessary refund details have been received.

Business days exclude Saturdays, Sundays, and public holidays.

Once the refund has been issued, the time required for the funds to appear in the traveler’s account may vary depending on the bank, card issuer, or payment provider.

Refunds will be made through the original payment method whenever possible, subject to applicable payment processing requirements.

Cancellation Procedures

All cancellation requests must be submitted in writing to Pie Experiences.

Cancellation fees are calculated based on the total confirmed tour price. Any applicable refund will be calculated against payments already received.

Unexpected Travel Disruptions

This cancellation policy applies to voluntary cancellations initiated by travelers.

Situations involving severe weather, canceled flights, border closures, transportation disruptions, or force majeure events are addressed separately in Sections 19.4, 19.5, and 19.6.

Any applicable refund or credit remains subject to the booking conditions accepted at the time of reservation and applicable law.

Important: This policy applies to new bookings made after these conditions take effect. Existing reservations remain subject to the cancellation conditions accepted at the time of booking.

19.8. Health, Altitude and Dietary Requirements

High-Altitude Travel and Health Considerations

Many destinations in the Bolivian Altiplano, including areas surrounding the Eduardo Avaroa National Reserve, are located at elevations exceeding 4,000 meters (13,100 feet) above sea level.

Travelers should be aware that high altitude may cause headaches, fatigue, nausea, dizziness, shortness of breath, or altitude sickness, even among physically fit individuals.

Medical facilities and emergency services may be limited or located several hours away from certain parts of the itinerary.

Travelers are responsible for assessing their fitness to travel and consulting a qualified healthcare professional before departure, particularly if they have pre-existing medical conditions.

Medical Conditions and Medication

Travelers must inform Pie Experiences before booking of any medical condition, disability, mobility limitation, or other health-related requirement that may affect their ability to participate safely or require special arrangements.

Guests should carry sufficient personal medication for the entire journey, along with any necessary prescriptions and emergency supplies.

Pie Experiences and its local partners cannot guarantee immediate access to specialized medical treatment or medication in remote areas.

Dietary Requirements and Food Allergies

Vegetarian, vegan, gluten-free, and other dietary preferences may be accommodated with advance notice, depending on local availability.

However, food preparation facilities in remote parts of Bolivia are often basic, and ingredient availability can be limited.

Travelers with severe food allergies, including potentially life-threatening allergies to nuts or other ingredients, must notify Pie Experiences before confirming their reservation.

Although we will communicate dietary requirements to the relevant accommodation providers and local teams, we cannot guarantee allergen-free kitchens, dedicated preparation equipment, or the complete elimination of cross-contact risks.

Travelers with serious allergies should consult their healthcare provider, carry prescribed emergency medication, and carefully consider whether the available facilities can safely meet their needs.

If a traveler’s requirements cannot reasonably be accommodated, Pie Experiences will discuss available options before confirming the booking.

Travel Insurance and Medical Emergencies

Travelers must have appropriate travel insurance that includes emergency medical assistance and evacuation from remote, high-altitude destinations.

Any emergency evacuation or medical treatment will be subject to local conditions, available services, and the traveler’s insurance coverage.

Pie Experiences will provide reasonable assistance in coordinating emergency support when necessary but cannot guarantee immediate evacuation or medical response in remote locations.

Traveler Responsibility

Travelers are expected to provide accurate and relevant health information, follow reasonable safety instructions, and communicate promptly with their guide if they experience symptoms or difficulties during the tour.

Nothing in this section excludes responsibilities that Pie Experiences cannot legally waive.

19.9. Communication and Operational Responsibilities

Local Guides and Drivers

Pie Experiences works with experienced local guides, professional drivers, and transportation providers familiar with the geographical and operational conditions of the Uyuni Salt Flats and the Bolivian Altiplano.

During the tour, local guides and drivers are responsible for assessing immediate road conditions, weather-related risks, and the safe operation of the journey.

For safety reasons, they may need to adjust departure times, modify routes, change the order of activities, or suspend access to locations considered unsafe.

Travelers are expected to follow reasonable safety instructions provided by their guides and drivers.

Communication During Travel Disruptions

Pie Experiences and its local operational teams will make reasonable efforts to inform travelers of significant itinerary changes, transportation disruptions, or unexpected circumstances affecting their journey.

However, mobile phone coverage and internet connectivity may be limited or unavailable in remote areas of Bolivia.

Consequently, immediate communication with our office or external service providers may not always be possible.

Whenever circumstances permit, our local teams will explain the situation, discuss available alternatives, and coordinate appropriate arrangements.

Traveler Responsibilities

Travelers are responsible for:

• Providing accurate passport, contact, and travel information before departure.
• Arriving at the agreed meeting point at the scheduled time.
• Informing Pie Experiences promptly of flight delays, cancellations, or other circumstances that may affect their arrival.
• Following reasonable instructions regarding safety, border procedures, and local regulations.
• Carrying valid travel documents, necessary medication, and appropriate travel insurance.
• Informing their guide immediately of any medical concern, safety issue, or significant difficulty during the journey.

Unexpected Expenses and Alternative Arrangements

When unforeseen circumstances require additional accommodation, transportation, or other services not included in the original itinerary, Pie Experiences will make reasonable efforts to explain the available options and associated costs.

Additional services requiring payment will be arranged with the traveler’s approval whenever reasonably possible.

Any financial responsibility arising from such circumstances will be determined according to the agreed booking conditions and applicable law.

Our Commitment

Pie Experiences is committed to responsible travel planning, transparent communication, and the safety and well-being of our guests.

Although the remote nature of Bolivia may occasionally require flexibility, we will make reasonable efforts to assist travelers, coordinate practical solutions, and minimize avoidable disruptions.

Our priority is to provide a safe, professionally organized, and memorable travel experience while respecting the realities of operating in remote destinations.