Privacy Policy

Privacy Policy of Pie Experiences

Effective Date: May 1, 2024

Pie Experiences (hereinafter “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with our website, https://www.pie-experiences.com, and our services. By using our platform, you agree to the terms outlined in this policy.

1. Definitions and Key Terms

Personal Data: Any information that can directly or indirectly identify you (name, email address, phone number, etc.).
Cookies: Small data files stored on your device that help improve browsing experience.
Third Parties: External companies or entities we work with to provide our services, such as payment processors and travel partners.
Service: All travel experiences, content, and website functionality offered by Pie Experiences.

2. What Information Do We Collect?

We collect information through various interactions, including:

Personal Information Provided by You

Full name
Email address
Phone number
Payment details (processed by WeTravel)
Travel preferences and booking details
Reviews, feedback, and survey responses

Automatically Collected Information

IP address and approximate location
Browser type and operating system
Website usage data (pages visited, time spent, etc.)
Cookies and tracking technologies

3. How Do We Use Your Information?

We use your information for the following purposes:

Booking and Payment Processing – To process and manage your trip reservations.
Customer Support – To respond to inquiries or service requests.
Personalization – To enhance your experience with tailored recommendations.
Marketing and Promotions – To send offers and targeted communications (with your consent).
Security and Fraud Prevention – To detect, prevent, and mitigate fraud or security risks.
Legal Compliance – To comply with tax and legal regulations.

4. Payment Processing via WeTravel

All payments for Pie Experiences are processed through WeTravel, a U.S.-based payment platform.

What Does This Mean for You?

Financial Security: WeTravel uses encryption and security measures to protect your payment data.
Data Shared with WeTravel: When making a payment, your information (name, email, transaction amount) is shared with WeTravel for processing.
Legal Compliance: WeTravel may transfer your data to U.S. regulatory authorities if legally required.

For more details, see WeTravel’s privacy policy:
🔗 https://www.wetravel.com/privacy

5. Do We Share Your Information?

We do not sell or rent your personal information. However, we may share data with trusted third parties when necessary to provide our services:

Service Providers (hotels, tour operators, transportation providers, etc.)
Payment Processors (WeTravel)
Legal Authorities when required by law

All shared information is protected by confidentiality agreements.

6. Cookies and Tracking Technologies

We use cookies to enhance your website experience. You can manage or disable cookies in your browser settings.

Types of Cookies We Use

Essential Cookies – Required for basic website functionality.
Analytics Cookies – Help us analyze website traffic and improve user experience.
Marketing Cookies – Deliver targeted ads based on your browsing activity.

7. International Data Transfers

Since we work with WeTravel (U.S.) and international travel partners, your data may be transferred outside your country of residence. We implement security measures in line with regulations such as GDPR (Europe) to protect your data.

8. Data Security

We implement security measures, including:

✅ SSL Encryption for all transactions
✅ Protection Against Unauthorized Access
✅ Restricted Access to Personal Data

While we take strong precautions, no online transmission is 100% secure.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

✔ Access and Update Your Information
✔ Request Data Deletion (“Right to be Forgotten”)
✔ Restrict the Use of Your Information
✔ Opt Out of Marketing Communications

To exercise your rights, contact us at:
📧 hola@pie-experiences.com

10. Children’s Privacy

Our services are not directed at individuals under 13 years old. If we detect personal information from a minor, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on our website, and if significant changes occur, we will notify you via email.

12. Contact Us

For questions about this Privacy Policy, contact:

📌 Pie Experiences – Data Protection Officer
Email: hola@pie-experiences.com
Website: https://www.pie-experiences.com